Thomas Conti
Sandown
Summary
I am a top performing sales and service professional with more than 20 years experience in consumer and business to business markets. I also have over a decade of leadership experience leading teams who were focused on both sales and customer service. I consider myself a customer advocate, with an honest approach. When assisting people, my goal is to grow long term profitable relationships by building trust and making it easy to do business.
Overview
26
26
years of professional experience
Work History
Customer Service
Sig Sauer USA Inc
Exeter, NH
08.2021 - Current
- Outperformed the department average in total call volume, customer satisfaction scores, and individual sales 3 years in a row.
- Developed relationships with customers that generated between 50K and 70K in sales annually.
Business Sales Representative
Comcast
Manchester, NH
01.2015 - Current
- Meet and exceed all sales targets and ancillary metrics.
- Close new sales opportunities from inbound call traffic and follow up on active funnel leads through daily outbound calls.
- Invited to serve as interim team leader in 2019.
- Conceptualized, developed and taught an ongoing new hire class until 2020.
- 105% to sales revenue goal in 2020.
Manager
National Tire and Battery
Manchester, NH
01.2014 - 01.2015
- Valuable multi-team leadership experience. Raised the service satisfaction level of the facility from grade D to A during my short time as manager.
Company Branch Manager
T-Mobile
Portsmouth, NH
01.2000 - 01.2013
- Meet and exceed all sales targets and ancillary metrics.
- Coach employees on sales and service performance.
- Ensure location is delivering exceptional customer care measured by secret shops.
- Assist customers directly every day.
- Manage inventory and shrinkage.
- Schedule employee shifts and facilitate employee training.
- Promoted 4 times to manager (2008-2013).
- Won a national internal marketing campaign contest.
- Hit every P&L budget goal as manager.
- Won 13 awards.
Education
Bachelor of Arts - English
University of New Hampshire
Manchester, NH01-2004
Skills
- Extensive experience in consumer and business sales, and service
- Excellent oral and written communication skills
- Strong ability to build trust and relationships with customers
- Sales and customer service teams leadership
- Strong problem solving skills
- Capable of working autonomously with little guidance
- Customer service expert
Interests
Firearms and target shooting, high-end audio and music, cooking, and nature photography
Timeline
Customer Service
Sig Sauer USA Inc
08.2021 - Current
Business Sales Representative
Comcast
01.2015 - Current
Manager
National Tire and Battery
01.2014 - 01.2015
Company Branch Manager
T-Mobile
01.2000 - 01.2013
Bachelor of Arts - English
University of New Hampshire