Thomas Dante
Houston,TX
Summary
Results-driven assistant store manager with experience in aquatic retail, pet care, and daily store operations. Skilled in staff training, relationship management, and sales support. Focused on improving service quality, merchandise accuracy, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
360 Aquatic
Houston, Texas
02.2026 - Current
- Manage daily store operations for 360 aquatic retail floor.
- Develop staff capability through targeted training in customer service and product knowledge, enhancing overall customer experience.
- Take part in the daily review of sales activity to uphold service standards and ensure quality support for merchandise, contributing to customer satisfaction.
- Direct livestock and hard goods sales guidance, aligning product choices with livestock needs to optimize customer purchases.
- Resolve customer aquarium concerns through product recommendations and problem-solving support.
- Delegate tasks based on team members' strengths to enhance efficiency. by team strengths to maximize floor coverage and service performance.
Team Lead
Petsense
Magnolia, Texas
06.2024 - 02.2026
- Trained associates on pet care products, register procedures, and store policies to ensure knowledgeable customer interactions.
- Helped customers with questions and product selection for pet owners.
- Assisted customers in selecting reptile, small animal, and aquatic products to enhance their pet care experience.
- Provided daily care for reptiles, small animals, and aquatics to ensure their health and well-being.
- Supported Petsense store teams with daily sales floor operations and customer service.
- Assisted with inventory counts, restocking, and merchandise displays across sales areas.
- Followed company policies and procedures across team activities.
Owner/Operator
Dante's Dog Farm
Plantersville, Texas
10.2022 - 01.2025
- Managed daily kennel and boarding operations at Dante's Dog Farm.
- Coordinated customer bookings, pickup times, and service requests to ensure seamless operations.
- Addressed client concerns and maintained clear communication to enhance customer satisfaction.
- Supported daily business operations across sales, training progress, health, and accounting.
- Built long-term customer relationships through strong service and quick issue resolution.
- Negotiated client contracts for products or services provided by the company.
- Organized trade shows and conferences to increase brand visibility and attract new clients.
Lead Trainer
Puptown
Houston, Texas
09.2020 - 10.2022
- Supported phone sales efforts for multiple training programs.
- Evaluated dog behavior and adjusted training plans to fit individual needs.
- Tracked dog progress and documented session notes for team review.
- Developed, implemented, and evaluated employee training programs.
- Guided pet owners on commands, leash work, and reward-based training to improve owner-pet communication.
Skills
- Store operations
- Inventory control
- Aquatic care
- Sales expertise
- Customer service
- Team leadership
- Relationship management
Timeline
Assistant Store Manager
360 Aquatic
02.2026 - Current
Team Lead
Petsense
06.2024 - 02.2026
Owner/Operator
Dante's Dog Farm
10.2022 - 01.2025
Lead Trainer
Puptown
09.2020 - 10.2022