THOMAS E. BLAND
Washington,DC
Summary
Experienced with engaging customers and driving sales through personalized recommendations. Utilizes effective communication and active listening to understand and meet customer needs. Track record of maintaining organized and visually appealing product displays to enhance shopping experience.
Overview
26
26
years of professional experience
Work History
Retail Sales Consultant
AT&T
01.2022 - Current
- Consistently exceed sales targets by delivering tailored solutions to customer needs.
- Support store leadership in daily operations, team coordination, and training initiatives.
- Provide expert knowledge of AT&T products and services to drive customer engagement.
- Assist in onboarding and mentoring new team members to ensure high performance.
- Recognized for reliability, initiative, and leadership potential.
Home Ambassador
Xfinity/Comcast
01.2017 - 12.2017
- Led coaching efforts for associates in Xfinity Home Sales, resulting in a 6-month sales increase from 16% to 100% within 6 months.
- Delivered record-breaking sales and contributed to team-wide performance improvements.
Sales Consultant
Xfinity/Comcast
01.2015 - 12.2017
- Promoted and sold services to include video, internet, and home security.
- Maintained detailed product knowledge and provided exceptional customer service.
- Managed inventory and processed high-volume transactions with accuracy.
- Regularly exceeded sales quotas and performance benchmarks.
Store Manager
CVS Health
01.2012 - 12.2015
- Directed all aspects of store operations, including staffing, training, inventory, and customer service.
- Implemented sales strategies that improved store performance and customer satisfaction.
- Managed profits and loss responsibilities and compliance with company policies.
Assistant Manager
Foot Locker
01.2004 - 12.2007
- Managed a high-volume store generating over $1M annually.
- Recruited, trained, and supervised a team of 10 employees.
- Developed merchandising strategies and built a loyal customer base.
Sales Associate / Assistant Manager
Just For Feet
01.2000 - 12.2004
- Promoted for outstanding performance and leadership.
- Oversaw merchandising, team coordination, and customer service initiatives.
Education
Bachelor of Science - Mathematics, Computer Science
Paine College
Augusta, Georgia01.2004
Skills
- Retail Store Management
- Sales Strategy & Execution
- Team Leadership & Staff Training
- Customer Experience Optimization
- Inventory Management & Merchandising Control
- Performance Metrics & Goal Achievement
Other Professional Experience
- Comfort Inn, Front Desk Guest Services, 2019-01-01, 2021-12-31
- Ryder, Warehouse Lead Associate, 2018-01-01, 2019-12-31
- Dillard's, Sales Associate, 2008-01-01, 2012-12-31
Timeline
Retail Sales Consultant
AT&T
01.2022 - Current
Home Ambassador
Xfinity/Comcast
01.2017 - 12.2017
Sales Consultant
Xfinity/Comcast
01.2015 - 12.2017
Store Manager
CVS Health
01.2012 - 12.2015
Assistant Manager
Foot Locker
01.2004 - 12.2007
Sales Associate / Assistant Manager
Just For Feet
01.2000 - 12.2004
Bachelor of Science - Mathematics, Computer Science
Paine College
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