Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Elliott

Miami Beach,FL

Summary

Energetic Brand Ambassador with over 10 years of experience successfully promoting products & events. Expert at drawing large crowds, explaining product benefits, & using strategic selling tactics to increase revenue. Skilled in public speaking, brand development, brand marketing & customer interaction.

Overview

12
12
years of professional experience

Work History

Server

Serena
10.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Palace Bar & Restaurant
07.2022 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders & manage bills.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Chief of Asset Acquisition & Disposition (GP)

REI Keyholder
12.2019 - 07.2022
  • Located, analyzed, and underwrote commercial real estate deals that met investment criteria.
  • Analyzed prospective markets and statistics.
  • Prepared assets for ultimate sale or refinance.

Realtor

RE/MAX Leaders
11.2017 - 06.2022
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised and informed prospective sellers on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.

Operations Manager

Resource Group
02.2019 - 05.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Increased customer engagement through social media.

Event Staff Member

Aramark
05.2014 - 11.2018
  • Set up event facilities & equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas and clearing facilities.
  • Worked in performance arenas, accomplishing all assigned tasks with efficiency and accuracy.

Crew Member

Chipotle
08.2014 - 05.2016
  • Assisted with food preparatory work by cutting and skewering meat, mixing sauces, and making vegetable garnishes.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Kept food preparation area, equipment and utensils clean and sanitary.

Operations Manager

Treasures Flea Market
08.2012 - 08.2013
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.

Education

Two Years Completion - Film Studies

University of Colorado At Boulder
Boulder, CO

Skills

  • Dining Customer Service
  • Sales Expertise
  • Menu Memorization
  • Bill Computation
  • Dining Area Maintenance
  • Dining Crew Workflow Optimization
  • Service Prioritization
  • POS Operation

Timeline

Server

Serena
10.2023 - Current

Server

Palace Bar & Restaurant
07.2022 - 10.2023

Chief of Asset Acquisition & Disposition (GP)

REI Keyholder
12.2019 - 07.2022

Operations Manager

Resource Group
02.2019 - 05.2021

Realtor

RE/MAX Leaders
11.2017 - 06.2022

Crew Member

Chipotle
08.2014 - 05.2016

Event Staff Member

Aramark
05.2014 - 11.2018

Operations Manager

Treasures Flea Market
08.2012 - 08.2013

Two Years Completion - Film Studies

University of Colorado At Boulder

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Thomas Elliott