Thomas Fisher
Erie,PA
Summary
Looking for full-time employment.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Assistant Manager
Perkins Restaurants & Bakery
Erie, Pennsylvania
02.2019 - Current
- Managed cash, POS transactions, and resolved guest payment issues to ensure smooth operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated shift schedules for team members to optimize coverage and staffing needs for Perkins restaurant operations.
- Trained team members on guest service, menu items, and bakery standards.
- Resolved guest concerns using courteous service and quick problem solving.
- Monitored food safety, sanitation, and restaurant cleanliness during service.
- Assessed inventory levels and ordered food, beverage, and bakery supplies to support operational needs.
- Tracked employee attendance, maintained timekeeping accuracy, and processed payroll information.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Supported Perkins Restaurants & Bakery dining room, kitchen, and bakery shifts.
Operations Manager
Loomis Armored US, LLC
Erie, Pennsylvania
08.2006 - 02.2019
- Managed armored transport operations and branch workflows for Loomis Armored US.
- Coordinated cash vault handling, secure dispatch, and armored vehicle scheduling to ensure timely and secure operations.
- Supervised route teams, drivers, and armored guards during daily operations.
- Enforced security procedures, compliance standards, and chain-of-custody controls.
- Oversaw recruitment and selection processes, enhancing staffing efficiency through streamlined onboarding and training.
- Trained staff on safety practices, customer service, and secure asset handling.
- Resolved staffing issues and service delays while improving branch communication effectiveness.
- Supported inventory control, equipment readiness, and facility coordination.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Senior Call Center Representative
Erie County 911 Center
Erie, Pennsylvania
04.2004 - 08.2006
- Answered emergency calls for Erie County 911 Center using calm, clear communication.
- Followed emergency protocols and public safety procedures during active incidents.
- Prioritized incoming incidents for police, fire, and EMS response.
- Coordinated with dispatchers to support continuous call center operations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained accurate records of customer interactions and transactions, ensuring compliance with operational standards.
- Entered call details into dispatch logs and CAD systems.
- Trained new employees on company policies and procedures, enhancing overall team performance and customer service quality.
- Collaborated with senior management to identify and propose strategies for improving call center efficiency.
Security Officer
Hamot Medical Center
Erie, Pennsylvania
01.2001 - 12.2004
- Patrolled UPMC Hamot medical center grounds, lobbies, and patient care areas.
- Monitored security cameras, alarms, and radio calls throughout hospital buildings.
- Controlled visitor entry, badge checks, and restricted area access.
- Responded to emergencies, disturbances, and code alerts across campus.
- Monitored access points and inspected buildings to ensure safety of personnel and secure premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Administered first aid and CPR during emergency situations.
General Manager
Express Oil Center
Erie, Pennsylvania
05.1994 - 06.2001
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations at Express Oil Center service bays and customer flow.
- Supervised staff schedules, assignments, and performance across service departments.
- Trained technicians on safety standards, service steps, and customer care.
- Enforced workplace safety, cleanliness, and quality standards throughout the center.
- Handled customer concerns and resolved service issues at Express Oil Center.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
International Correspondence School
Scranton, PA12-1997
Skills
- POS systems
- Cash handling
- Inventory ordering
- Timekeeping management
- Shift scheduling
- Food safety compliance
- Staff training
- Team leadership
- Customer service
- Leadership presence
Certification
- ServSafe Certification
Timeline
Assistant Manager
Perkins Restaurants & Bakery
02.2019 - Current
Operations Manager
Loomis Armored US, LLC
08.2006 - 02.2019
Senior Call Center Representative
Erie County 911 Center
04.2004 - 08.2006
Security Officer
Hamot Medical Center
01.2001 - 12.2004
General Manager
Express Oil Center
05.1994 - 06.2001
High School Diploma -
International Correspondence School