Insurance Sales Reprentative
Open To Work
Thomas Franzen
Broward County Schools
Pembroke Pines,FL
Work Preference
Desired Job Title
Sales Associate/sales ManagerCustomer Service Representative
Work Type
Full Time
Location Preference
On-Site
Location:
Pembroke Pines, FL
Open to relocation:
Yes
39
years of professional experience
Skilled multi-purpose and motivated professional with exceptional customer sales/service abilities in person and remotely. Strict adherence to procedures & policies designed to enhance company profitability and client trust. Over forty years of sales and customer service experience at all levels of retail and financial management. Education experience provided additional experience in inter-personal skills and structured planning requirements.
Work History
Teacher
9 Years 4 Months- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Coordinated classroom activities, fostering collaboration among students and promoting teamwork skills.
- Utilized educational technology tools to support interactive learning experiences in the classroom.
- Assessed student performance through regular evaluations, providing constructive feedback for improvement.
Sales Associate/sales Manager
6 Years 10 Months- Assisted customers in selecting furniture, enhancing overall shopping experience.
- Demonstrated product features and benefits, improving customer engagement.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain optimal store presentation standards.
- Resolved customer inquiries and concerns promptly, fostering satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
7 Years- Resolved customer inquiries efficiently through phone and email communication.
- Assisted customers with account management, ensuring accurate transaction processing.
- Trained new team members on customer service protocols and software systems.
- Streamlined complaint resolution processes, improving overall customer satisfaction rates.
Shift Manager
12 Years- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored staff to enhance performance and improve team dynamics.
- Implemented process improvements that increased efficiency in telemarketing campaigns.
- Monitored call center metrics to drive performance and achieve quality standards.
- Resolved customer inquiries and issues, ensuring high levels of client satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Arts - History
- Graduate with Honors
Skills
Classroom management
Relationship building
Critical thinking
Lesson planning
Student engagement
Behavior management
Parent-teacher communication
Positive role model and mentor
Conflict resolution
Public speaking
Timeline
Teacher
Broward County Schools
09.2016 - 01.2026Read More
Sales Associate/sales Manager
Macy's Furniture/oak Street Furniture
08.2007 - 06.2014Read More
Customer Service Representative
Tallahassee State Bank
01.1999 - 01.2006Read More
Shift Manager
Dial America Telemarketing
01.1987 - 01.1999Read More
Florida Atlantic University
Bachelor of Arts from History
Read More