Thomas Garcia

Dick Sporting Goods

08.2024 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
Used proper sizing and fit guidelines to provide best experience for customers.
Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
Suggested additional purchases to customers and directed to store locations.
Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
Helped customers select shoes to fit specific needs.

Summary