Summary
Overview
Work History
Education
Skills
Spreading love and positivity
Timeline
Generic

Thomas Goes

Hollywood,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.

Overview

2
2
years of professional experience

Work History

Sandwich Artist

Jimmy Johns Gourmet Subs
10.2023 - Current
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches in 30 seconds or less.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.

Concessions Worker

Phoenix Theatres
09.2022 - 01.2023
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.

Education

High School Diploma -

Matthew Fontaine Maury High School
Norfolk, VA
05.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Cleaning and organization
  • Attention to Detail
  • Interpersonal Communication
  • Salesmanship abilities
  • Customer Relations

Spreading love and positivity

I take pride in my ability to connect with others as I have made it a personal mission of mine to love others unconditionally. I do this as an attempt to better unify society and all it takes is a genuine smile from stranger to stranger. In this process of spreading love to strangers, I nourish the souls of others as well as my own and I develop a capacity to understand people from their point-of-view. This has also given me the confidence to approach any person or situation positively without bias or judgement.

Timeline

Sandwich Artist

Jimmy Johns Gourmet Subs
10.2023 - Current

Concessions Worker

Phoenix Theatres
09.2022 - 01.2023

High School Diploma -

Matthew Fontaine Maury High School

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