Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Thomas Graham

Raleigh,NC

Summary

Results-oriented retail leader with 16 years of experience and a proven track record in reducing shrink, increasing sales, and improving employee retention. Skilled in meeting deadlines and exceeding customer expectations while fostering employee development and recognition. Known for a transformational management style that sets the pace for success.

Overview

18
18
years of professional experience

Work History

Store Manager

Burlington
Raleigh, North Carolina
11.2024 - Current
  • Oversaw operations for $12 million facility, boosting overall efficiency.
  • Elevated store ranking from 1,000 to 69 in the company through improved turnover, open jobs, speed of back of house and customer service metrics.
  • Established no-backlog culture, reducing freight backlog from 25 pallets to zero.
  • Increased associate engagement from 52 to 74 through recognition and coaching initiatives.
  • Decreased shrink from 3.64% to 2.13%, exceeding goal of 2.69%.
  • Hired and trained operations manager, leading to promotion as store manager.
  • Assisted district manager on various projects to improve district performance.
  • Hired and developed multiple associates, promoting one from supervisor to operations manager.

Store Manager

Ross Dress for Less
Raleigh, NC
05.2024 - 11.2024
  • Oversaw complete operations of $7 million store, ensuring optimal performance.
  • Reduced missed markdown percentage to 2.4% through strategic planning and coaching.
  • Reorganized truck receiving flow to enhance processing efficiency.
  • Implemented engagement and training strategies, resulting in decreased retail turnover.
  • Elevated store standards by setting clear expectations and providing regular coaching.
  • Maintained sizing audit of 2% or less through strict adherence to standards.
  • Demonstrated expertise in recruiting, training, and supervising new hires.
  • Coached employees frequently for continuous improvement and accountability.

Store Manager Ladder

Dollar General
Raleigh, NC
05.2023 - 05.2024
  • Scheduled store visits to verify compliance with company policies and procedures.
  • Resolved customer complaints promptly while upholding high service standards.
  • Guided store managers on personnel matters including disciplinary actions and performance reviews.
  • Oversaw multiple stores in Durham while managing a high-volume urban store in Raleigh.
  • Provided daily follow-up and feedback to store managers for goal attainment.
  • Conducted hiring events to effectively staff district stores.
  • Trained and coached current assistant store managers and store managers for professional development.

Food & Consumables Coach- Complex Store

Walmart
Raleigh, NC
10.2022 - 05.2023
  • Oversaw operations of $85 million store, ensuring compliance with standards.
  • Conducted daily store tours, providing feedback and following up with team leads.
  • Executed thorough opening, closing, and shift change procedures to uphold operational excellence.
  • Trained and developed team leads and associates to enhance performance.
  • Managed food and consumable areas, ensuring stock levels, cleanliness, labeling, and zoning were maintained daily.
  • Reviewed monthly P&L statements, identifying opportunities and developing action plans based on root cause analysis.

Store Manager

Bath & Body Works
Raleigh, NC
03.2021 - 06.2022
  • Developed visually appealing displays and signs to drive product sales.
  • Cultivated repeat business through responsive, knowledgeable customer service.
  • Evaluated store performance and implemented improvement plans based on feedback.
  • Trained and mentored associates on daily tasks and procedures for 75 employees.
  • Oversaw operations and maintained brand standards in $4 million store, ranking 2nd in district.
  • Managed daily labor according to sales projections, adjusting staffing as needed.
  • Consistently exceeded monthly sales targets and improved conversion rates year over year.
  • Ranked 2nd out of 12 stores for raw conversion and 1st for growth compared to last year.

Store Training Manager/ DM in Training

Dollar General
Youngsville, NC
02.2010 - 03.2021
  • Increased overall sales by 18% within one year through effective management strategies.
  • Lowered shrink by 256 basis points to -0.42%, ranking 17th company-wide.
  • Managed all store operations and supervised mid-size retail location.
  • Hired and trained new employees to meet staffing needs for store location.
  • Coached employees to uphold company standards and enhance performance.
  • Mentored store managers across district for operational excellence.
  • Oversaw 20 stores during district manager's absence, ensuring continuity of operations.
  • Assisted district manager with various projects to improve district performance.

Self Employeed

Retail Type Business
Charleston, SC
01.2008 - 01.2010
  • Purchased unpaid for storage units.
  • Responsible for buying store units and selling merchandise out of them through various outlets such as eBay, craigslist, and flea market.
  • Responsible for pricing all items.
  • Employed multiple people to help out with sales at the flea market.

Education

High School Diploma -

Dillon High School
Dillon, SC
2008

Skills

  • Schedule management
  • Recruiting and hiring
  • Employee development
  • Supervision and training
  • Performance improvements
  • Employee training and hiring
  • Merchandise control
  • Team building and motivation
  • Time management
  • Problem resolution
  • Customer service
  • Goal oriented
  • Root Cause analysis & plan of action

Accomplishments

  • Dollar General- Circle of Excellence Award 2015
  • District Model Store
  • Store Manager Ladder- Graduate- Training program to transition into multi unit leadership

References

References available upon request.

Timeline

Store Manager

Burlington
11.2024 - Current

Store Manager

Ross Dress for Less
05.2024 - 11.2024

Store Manager Ladder

Dollar General
05.2023 - 05.2024

Food & Consumables Coach- Complex Store

Walmart
10.2022 - 05.2023

Store Manager

Bath & Body Works
03.2021 - 06.2022

Store Training Manager/ DM in Training

Dollar General
02.2010 - 03.2021

Self Employeed

Retail Type Business
01.2008 - 01.2010

High School Diploma -

Dillon High School

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