Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Thomas Graves

Prince Frederick,MD

Summary

Dynamic professional known for adaptability and a proactive approach, demonstrating a strong work ethic and exceptional communication skills. Proven ability to learn quickly and contribute effectively to team objectives. Committed to supporting organizational goals through collaboration and innovative solutions.

Overview

32
32
years of professional experience

Work History

Produce Associate

Harris Teeter Grocery
Dunkirk, MD
02.2022 - 06.2022
  • Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
  • Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
  • Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
  • Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
  • Completed daily paperwork associated with sales transactions accurately and timely.

General Manager

McDonald's Restaurant
Prince Frederick, MD
07.1990 - 01.2022
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created schedules and monitored payroll to remain within budget.

Education

BBA - Business Administration And Management

Strayer University
Millersville, MD
01-2024

Associate of Applied Business - Business

Kaplan University
Davenport, IA
03-2015

Degree of Hamburgerology - Managing A Multi-Million Dollar Business

Hamburger University
Chicago, IL
08-1998

High School Diploma -

Southern Senior High School
Harwood, MD
07-1992

Skills

  • Product displays
  • Safety standards
  • Customer engagement
  • Administrative skills
  • Time and resource optimization
  • Profit and loss
  • Interpersonal skills
  • Public relations
  • Operations management
  • Team player
  • Goal setting
  • Written and oral communication
  • Store appearance
  • Advertising and marketing
  • Leader
  • Employee development
  • Budgeting and cost control strategies
  • Budget allocation

Accomplishments

  • Graduated in the top 5% of class of 280 General Managers at Hamburger University
  • Graduated with a 3.94 GPA at Kaplan University
  • Graduated with 3.87 GPA at Strayer University

References

References available upon request.

Timeline

Produce Associate

Harris Teeter Grocery
02.2022 - 06.2022

General Manager

McDonald's Restaurant
07.1990 - 01.2022

BBA - Business Administration And Management

Strayer University

Associate of Applied Business - Business

Kaplan University

Degree of Hamburgerology - Managing A Multi-Million Dollar Business

Hamburger University

High School Diploma -

Southern Senior High School

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Thomas Graves