Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas G. Rodgers

Bloomington,MN

Summary

Dynamic professional with extensive experience in supervising team activities, driving operational efficiency, and facilitating seamless shift transitions. Proven ability to leverage strong communication and organizational skills to foster a high-performing team environment. Recognized for effective problem-solving and conflict resolution capabilities, consistently ensuring quality and productivity standards are met. Committed to enhancing team performance and achieving organizational goals through strategic leadership and collaboration.

Overview

13
13
years of professional experience

Work History

Shift Lead

Speedway 7-11
09.2021 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained and mentored new team members on operational procedures and customer service excellence.
  • Implemented inventory management techniques to optimize stock levels and reduce waste.
  • Resolved customer inquiries and complaints, enhancing overall customer satisfaction and loyalty.

Operations and Training Lead

Midwest Dental, Inc (now Smile Brands)
08.2019 - 06.2021

Customer Service Supervisor II

Long Term Care Group (Univita, LTCG)
07.2012 - 05.2019

Education

No Degree - Business Administration

Bellevue University
Bellevue, Nebraska, NE

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Workplace safety
  • Performance improvement
  • Staff onboarding
  • Daily reporting
  • Shift leadership

Timeline

Shift Lead

Speedway 7-11
09.2021 - Current

Operations and Training Lead

Midwest Dental, Inc (now Smile Brands)
08.2019 - 06.2021

Customer Service Supervisor II

Long Term Care Group (Univita, LTCG)
07.2012 - 05.2019

No Degree - Business Administration

Bellevue University
Thomas G. Rodgers