Thomas Habada
Lemont,IL
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
14
14
years of professional experience
Work History
General Manager
Salerno's Pizzeria & R Bar
Western Springs , Illinois
04.2017 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Tent Manager
Lollapalooza
Chicago, Illinois
07.2015 - Current
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Ensured compliance with federal and state laws related to employment practices.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Ensured compliance with all safety regulations within the store environment.
General Manager
Urban Wine and Kitchen
Lisle, Illinois
12.2019 - 11.2021
- Same as above.
- Formed and sustained strategic relationships with clients.
- Organized and led training sessions for new staff members in preparation for grand opening.
- Conducted on-site visits to ensure proper implementation of training protocols.
Bar Manager
Mecenat Bistro
Western Springs, Illinois
06.2014 - 03.2017
- Same as previously stated
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Manager
Gelsosomo's Pizzeria And Pub - Lemont
Lemont, Illinois
01.2013 - 06.2014
- Helped in opening of restaurant
- Provided ongoing support to new employees, addressing any questions or concerns they had regarding the grand opening process.
- Researched best practices in customer service, sales strategies, and other related topics relevant to the grand opening process.
- Supervised a team of trainers responsible for providing instruction on customer service skills prior to the event.
- Ensured all necessary equipment was available prior to start of training sessions.
Trainer
Red Lobster
Bolingbrook, Illinois
04.2010 - 01.2013
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
Skills
- Staff Supervision
- P&L Management
- Service Quality Improvement
- Customer Retention
- Business Development
- Customer Relationship Management
- Schedule Management
- Quality Management
- Purchasing
- Supervision and training
Timeline
General Manager
Urban Wine and Kitchen
12.2019 - 11.2021
General Manager
Salerno's Pizzeria & R Bar
04.2017 - Current
Tent Manager
Lollapalooza
07.2015 - Current
Bar Manager
Mecenat Bistro
06.2014 - 03.2017
Manager
Gelsosomo's Pizzeria And Pub - Lemont
01.2013 - 06.2014
Trainer
Red Lobster
04.2010 - 01.2013