Thomas Harrell
Galveston,TX
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
BWB Solutions
11.2014 - 07.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Ball High School
Galveston, TXSkills
- Inventory Management
- Program Administration
- Financial Management
- Organizational Management
- Process Improvement
- Production
- Data Analysis
- Health and Safety Compliance
- Maintaining Compliance
- Operations Management
- Regulatory Compliance
- Client Relations
- Employee Relations and Conflict Resolution
Timeline
Operations Manager
BWB Solutions
11.2014 - 07.2022
High School Diploma -
Ball High School
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