Thomas Higgins
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Concrete Floor Treatment INC.
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Lead Flooring Installer
MasterCraft Floors
09.2016 - 02.2021
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Professionally sanded and sealed floors to complete installation process.
- Coordinated with subcontractors to facilitate on-time delivery of supplies and flooring materials.
Flooring Installer
Hooverwells
09.2006 - 10.2016
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
- Worked with different adhesives to join foundation, flooring and wall materials.
- Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
Education
Fire Science
Schoolcraft College
Livonia, MI01.2007
Skills
- Staff Training
- Project Management
- Policy and Procedure Implementation
- Team Leadership
- Warehouse Operations
- Project Planning
Timeline
Operations Manager
Concrete Floor Treatment INC.
01.2022 - Current
Lead Flooring Installer
MasterCraft Floors
09.2016 - 02.2021
Flooring Installer
Hooverwells
09.2006 - 10.2016
Fire Science
Schoolcraft College
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