Thomas Higgins
Madison,WI
Summary
Detail-oriented professional skilled in budget control, financial reporting, and human resources management. Proven track record in analyzing data to drive revenue growth and implementing cost-saving measures, ensuring operational efficiency and enhanced team performance.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
1855 Saloon And Grill
Cottage Grove, WI
08.2022 - 03.2026
- Oversaw daily operations ensuring exceptional customer service and satisfaction
- Developed and implemented training programs for staff, enhancing team performance
- Managed inventory control processes, reducing waste and optimizing supplies
- Oversaw all aspects of major event planning
- Established efficient scheduling practices, ensuring adequate staffing for peak hours
- Collaborated with kitchen staff to refine menu offerings based on customer feedback
- Analyzed financial reports to identify trends and improve profitability strategies
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Implemented customer feedback system, leading to improved service offerings.
- Improved operational workflows, resulting in smoother running of establishment.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Enhanced operational efficiency by streamlining inventory management processes.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Pizza Pub
Service Manager
Wisconsin Dells, WI
08.2021 - 08.2022
General Manager
Cafe Hollander
Madison, WI
10.2017 - 02.2020
Managing Partner/Kitchen Manager
Texas Roadhouse Restaurant
Madison, WI
05.2011 - 10.2017
General Manager
Applebee's Grill + Bar
Madison, WI
05.2003 - 09.2010
Education
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin, Stout
Menomonie, WI05-2003
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Budget control
- Financial reporting
- Human resources
- Sales forecasting
Timeline
Assistant General Manager
1855 Saloon And Grill
08.2022 - 03.2026
Pizza Pub
Service Manager
08.2021 - 08.2022
General Manager
Cafe Hollander
10.2017 - 02.2020
Managing Partner/Kitchen Manager
Texas Roadhouse Restaurant
05.2011 - 10.2017
General Manager
Applebee's Grill + Bar
05.2003 - 09.2010
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin, Stout