Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Horn

Burlington,IA

Summary

Dynamic Shift Manager with proven leadership at Wingstop, adept at enforcing policies and enhancing customer satisfaction. Skilled in inventory management and team training, I successfully maintained operational excellence while fostering a collaborative environment. My ability to adapt under pressure has consistently driven positive outcomes and reduced waste, aligning with business goals.

Overview

7
7
years of professional experience

Work History

Shift Manager/Key Holder

Wingstop
07.2022 - Current
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Prep Cook

Billy Sims Bbq
04.2021 - 03.2025
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Monitored food quality and presentation to maintain high standards.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Cook

Applebees
02.2022 - 06.2022
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Communicated closely with servers to fully understand special orders for customers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Shift Manager/Key Holder

Hardees Fast Food
02.2018 - 04.2021
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

Homeschool
Burlington, IA
05-2016

Skills

  • Effective leadership
  • Policy enforcement
  • Scheduling proficiency
  • Store maintenance
  • Health and safety
  • POS operations
  • Customer service
  • Drawer balancing
  • Inventory management
  • Store organization
  • Adaptability and flexibility
  • Teamwork
  • Staff training
  • Multitasking Abilities

Timeline

Shift Manager/Key Holder

Wingstop
07.2022 - Current

Cook

Applebees
02.2022 - 06.2022

Prep Cook

Billy Sims Bbq
04.2021 - 03.2025

Shift Manager/Key Holder

Hardees Fast Food
02.2018 - 04.2021

High School Diploma -

Homeschool

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Thomas Horn