Thomas Hyland
Boise,ID
Summary
High-performing professional with almost two decades of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
24
24
years of professional experience
Work History
Operations Manager
Greenbelt Pest Control
Petaluma, CA
06.2019 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implement policies and standard operating procedures and manage quality, customer service and logistics.
- Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintain safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Owner/Operator
Moon Valley Pest Control, INC
Sonoma, CA
07.2009 - 06.2019
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Jobsite Foreman
Aladdin Electric of the North Bay
Santa Rosa, CA
12.2004 - 07.2009
- Supervised and managed projects to uphold schedule requirements and quality demands.
- Managed company resources to maximize efficiency and achieve production targets.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Infantry Fire Team Leader
United States Marine Corps
, CA
01.2001 - 01.2005
- Maintained advanced knowledge of team member skills and deficiencies to properly and safely coordinate tactical strategy.
- Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ2013
Skills
- Negotiation and Conflict Resolution
- Prioritization, Delegation, and Communication
- Cost reduction and containment
- Business process re-engineering
- Multi-unit operations management
- Systems implementation
- Business development understanding
- Business Planning
- Contract development
- Client relationships
- Business and Operations Management
- Project management
- Customer relationship management
- Market research, forecasting and analysis
Timeline
Operations Manager
Greenbelt Pest Control
06.2019 - Current
Owner/Operator
Moon Valley Pest Control, INC
07.2009 - 06.2019
Jobsite Foreman
Aladdin Electric of the North Bay
12.2004 - 07.2009
Infantry Fire Team Leader
United States Marine Corps
01.2001 - 01.2005
Bachelor of Science - Business Management
University of Phoenix
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