Thomas J. Galvin
Sioux Falls,SD
Summary
Results-driven Sales and Account Management Leader with 24 years of experience, including 18 in leadership roles. Expertise in building strategic client relationships, enhancing team performance, and implementing operational efficiencies to drive revenue and retention. Background in warehouse operations as Shipping Lead, overseeing product storage and logistics. Committed to delivering exceptional customer service and achieving measurable business outcomes.
Overview
11
11
years of professional experience
Work History
Registration/Admissions Representative
Avera Heart Hospital
Sioux Falls, SD
12.2025 - 09.2026
- As an ER Registration/PBX Operator, I registered ER patients and direct admits, ensuring accurate entry of patient demographics and insurance information. I also managed switchboard functions, including receiving calls, paging, transferring, and providing information, all while maintaining confidentiality and exceptional customer service.
- Entered patient data and insurance details into system, enhancing accuracy and streamlining registration process.
- Managed high-volume incoming calls to support effective communication across departments.
- Ensured patient confidentiality while providing exceptional customer service to all patients and families.
Shipping Lead
Daktronics
Sioux Falls, SD
12.2021 - 01.2025
- As a Lead, I supervised the shipping team in executing the storage and loading of finished products, ensuring efficient operations and strategic implementation.
- Developed action plans for product movement aligned with materials manager's strategies, improving operational flow.
- Coordinated staffing for outbound shipping needs, ensuring adequate coverage and timely dispatch.
- Trained new employees and guided current staff on new operations, fostering skill development and team cohesion.
- Trained new employees and guided current staff on new operations to enhance team performance.
Event Lead
Access DMC
Denver, CO
08.2017 - 06.2021
- Led a team in the efficient setup and breakdown of events, ensuring all design details matched visual guidelines and floor plans.
- Coordinated venue load-in and load-out processes, prioritizing safety and optimizing resource allocation.
- Managed venue load-in and load-out with a focus on safety and efficiency.
- Cultivated strong vendor relationships to facilitate seamless event execution and enhance overall event quality.
Sales/Account Manager
HomeAdvisor
Colorado Springs, CO
06.2015 - 08.2016
- Managed contractor relationships by engaging executives and providing best practice training, maintaining momentum through strategic communications that enhanced partnerships.
- Developed strategic plans that improved contractor engagement and satisfaction.
- Executed best practice training sessions, enhancing service quality.
- Balanced inbound and outbound calls to strengthen client connections.
Education
University of Nebraska, Lincoln
Lincoln, NESkills
- Data entry
- Customer Service
- Communication Skills
- Problem Solving
- Leadership Skills
- Team Management
- Self-Motivated
- Warehouse Operations
- Hands-on operations
- Valid US Driver's License
- Basic repair tasks
Personal Information
- Title: Warehouse Lead
- Driving License: Valid US Driver's License
Timeline
Registration/Admissions Representative
Avera Heart Hospital
12.2025 - 09.2026
Shipping Lead
Daktronics
12.2021 - 01.2025
Event Lead
Access DMC
08.2017 - 06.2021
Sales/Account Manager
HomeAdvisor
06.2015 - 08.2016
University of Nebraska, Lincoln