- Outdoor Recreation
- Hunting
- Fishing
- Shooting
- Farming
Thomas Johnson
Summary
Dynamic and results-driven professional with a proven track record at Ace Hardware, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction and loyalty through effective relationship building and loss prevention strategies. Adapt at training and mentoring staff, fostering a collaborative team environment to achieve sales targets.
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Key Holder
Ace Hardware
07.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Sales Associate
Ace Hardware
09.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
No Degree - Administration of Justice
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Woodgrove High School
Purcellville, VA06-2023
Certificate - Masonry
Academies of Loudoun
Leesburg, VA05-2023
Certificate - Auto Collision
Academies of Loudoun
Leesburg, VA06-2022
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Alarm systems
- Inventory monitoring
- Loss prevention
- Team building
- Employee oversight
- Multitasking and prioritizing
- Flexible work schedule
- Leadership development
- Superior work ethic
Interests
Timeline
Key Holder
Ace Hardware
07.2023 - Current
Sales Associate
Ace Hardware
09.2022 - 07.2023
No Degree - Administration of Justice
Northern Virginia Community College
High School Diploma -
Woodgrove High School
Certificate - Masonry
Academies of Loudoun
Certificate - Auto Collision
Academies of Loudoun
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GREYSI RODRIGUEZGREYSI RODRIGUEZ
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG