Thomas Karpinski
Chicago,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Dr Martens
07.2022 - 03.2024
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
CVS
11.2021 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Tillys
03.2020 - 05.2021
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Adidas
03.2014 - 02.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Carmel Catholic High School
Mundelein, IL05.2010
Skills
- Program Administration
- Leadership Development
- Business Leadership
- Maximizing profitability
- Customer Retention
- Culture Development
- Hiring and Onboarding
- Sales Analysis
- Talent Recruitment
- Relationship Building
- Sales Coaching
- Operational Efficiency
Timeline
Store Manager
Dr Martens
07.2022 - 03.2024
Store Manager
CVS
11.2021 - 07.2022
Store Manager
Tillys
03.2020 - 05.2021
Store Manager
Adidas
03.2014 - 02.2019
High School Diploma -
Carmel Catholic High School
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