Thomas Keys
Harrisburg,PA
Summary
Highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools.
Overview
27
27
years of professional experience
Work History
IT Technician
Commonweath of Pennsylvania
Harrisburg, PA
03.1995 - 07.2022
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Coordinated with vendors for repair services when needed.
- Monitored system performance and implemented preventive maintenance procedures.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Certificate -
Computer Training Center
Philadelphia, PA09-1993
Skills
- System performance optimization
- Debugging
- Security patching
- Application installations
- Network security
- Incident management
- Server maintenance
- IT documentation
- User training
- Help desk management
- AV equipment management
- System administration
- Software updating
- Hardware installation
- Technical support
Techical Skills
Administrative: Office 365, Word, Excel, PowerPoint, Outlook, Visio, Access, MS Project Internet Explorer, Windows 11, Window Server
Programming: PL/SQL, UNIX, Java, Visual Basic, Cognos 8 BI, Crystal Reports HTML, XML, Oracle, Business Objects Enterprise
U.S. Army 1978 - 1992 - Staff Seargeant
- Served as Unit and Organization Supply Specialist
- Desert Storm/Shield - 101st Airborne Divison Sept 1991 - Mar 1992
- Served overseas in Germany, South Korea, Saudi Arabia and Iraq
References
References available upon request.
Timeline
IT Technician
Commonweath of Pennsylvania
03.1995 - 07.2022
Certificate -
Computer Training Center
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