Thomas Kimble
CHARLOTTE
Overview
13
13
years of professional experience
Work History
Concierge
Element Southpark
Charlotte, NC
11.2022 - 12.2023
- Handled mail and package deliveries, keeping items secure.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Kept updated records of guest feedback forms in order to measure service quality over time.
Director of Concierge Services
Draper Place
Charlotte, NC
02.2019 - 10.2022
- Directed incoming calls and messages to appropriate staff or residents.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Floor Supervisor
Blumenthal Performing Arts. Blumenthal Performing Arts
Charlotte, NC
04.2011 - 11.2017
- Supervised youth volunteers while they completed their assigned tasks on site.
- Collaborated with other volunteers to create a positive work environment.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.-
Education
High School Diploma -
Springfield Gardens
Queens, NY06-1980
Skills
- Customer Service
- Sales
- Cash Handling
- Safety Procedures
- Telephone Etiquette
- Guest Services
- Guest Experiences
Timeline
Concierge
Element Southpark
11.2022 - 12.2023
Director of Concierge Services
Draper Place
02.2019 - 10.2022
Floor Supervisor
Blumenthal Performing Arts. Blumenthal Performing Arts
04.2011 - 11.2017
High School Diploma -
Springfield Gardens