Overview
Work History
Education
Skills
Timeline
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Thomas Kimble

CHARLOTTE

Overview

13
13
years of professional experience

Work History

Concierge

Element Southpark
Charlotte, NC
11.2022 - 12.2023
  • Handled mail and package deliveries, keeping items secure.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Kept updated records of guest feedback forms in order to measure service quality over time.

Director of Concierge Services

Draper Place
Charlotte, NC
02.2019 - 10.2022
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Floor Supervisor

Blumenthal Performing Arts. Blumenthal Performing Arts
Charlotte, NC
04.2011 - 11.2017
  • Supervised youth volunteers while they completed their assigned tasks on site.
  • Collaborated with other volunteers to create a positive work environment.
  • Scheduled staff shifts and assigned duties to ensure efficient workflow.-

Education

High School Diploma -

Springfield Gardens
Queens, NY
06-1980

Skills

  • Customer Service
  • Sales
  • Cash Handling
  • Safety Procedures
  • Telephone Etiquette
  • Guest Services
  • Guest Experiences

Timeline

Concierge

Element Southpark
11.2022 - 12.2023

Director of Concierge Services

Draper Place
02.2019 - 10.2022

Floor Supervisor

Blumenthal Performing Arts. Blumenthal Performing Arts
04.2011 - 11.2017

High School Diploma -

Springfield Gardens

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Thomas Kimble