Thomas LaPradd
Antioch,IL
Summary
Results-oriented Sales Representative experienced in achieving customer retention goals through relationship building and advanced product knowledge. Enhanced operational efficiency and team performance by implementing adaptable, strategic approaches responsive to changing business demands. Focused on driving company success with a performance-driven and innovative mindset.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Victra Verizon
Antioch, IL
01.2026 - Current
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Engaged customers in conversation, accurately determining needs and preferences to tailor service offerings.
- Conducted cold calls to prospective customers, introducing company offerings and generating interest.
- Listened to customers to understand needs and refer to optimal services.
- Welcomed customers upon arrival to create a positive shopping experience. and provided expert sales and service to drive revenue.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Negotiated deals and handled complaints or objections.
- Identified areas of improvement within existing processes and procedures.
Assistant Manager
Jersey Mikes Subs
Antioch, IL
05.2024 - 01.2026
- Supervised daily sub shop operations, ensuring shift readiness and efficient service.
- Scheduled team shifts, optimizing coverage to meet store demands.
- Trained crew on Jersey Mike's service standards and sandwich prep.
- Managed cash drawers and register counts, ensuring accuracy and compliance during closing procedures.
- Monitored food quality, safety, and cleanliness across service areas.
- Resolved guest concerns with prompt, professional service.
- Collaborated with management on developing strategic plans for achieving business goals.
Pipe Organ Technician
Fabry Inc
Antioch, Illinois
01.2023 - 07.2024
- Diagnosed mechanical issues with hand tools and test instruments to ensure optimal instrument performance.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Inspected equipment for safety, wear, and proper operation.
- Ensured quality control measures were implemented to maintain product excellence. and maintained high level of customer satisfaction.
- Implemented safety practices to protect personnel and equipment from harm. to safeguard against injury and damage to property.
- Ensured cleanliness of work areas to support safe and efficient operations. of work areas to promote safety and productivity. and organized tools, parts, and supplies.
Assistant Manager
Jersey Mikes Subs
Vernon Hills, Illinois
07.2020 - 01.2023
- Scheduled team shifts and adjusted coverage to meet operational needs.
- Supervised daily sub shop operations and supported shift readiness.
- Trained crew on Jersey Mike's service standards and sandwich prep.
- Managed cash drawers, register counts, and closing procedures.
- Monitored food quality, safety, and cleanliness to ensure compliance with standards.
- Resolved guest concerns with prompt, professional service.
- Collaborated with management to develop strategic plans for achieving business objectives.
Education
Libertyville Highschool
Libertyville, ILSkills
- Customer relationship management
- Upselling strategies
- Cash handling
- Shift scheduling
- Inventory control
- Customer service
- Problem solving
- Conflict resolution
- B2B sales
- Closing techniques
- Exceeds sales goals
- Time management
- Persuasive communication
- Community networking
- Client engagement
- Point of sale
- Sales forecasting
- Sales strategy
References
References available upon request.
Timeline
Sales Consultant
Victra Verizon
01.2026 - Current
Assistant Manager
Jersey Mikes Subs
05.2024 - 01.2026
Pipe Organ Technician
Fabry Inc
01.2023 - 07.2024
Assistant Manager
Jersey Mikes Subs
07.2020 - 01.2023
Libertyville Highschool