Thomas Legend
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Panera Bread
03.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Asset Protection Coordinator
Stop & Shop
07.2018 - 03.2024
- Trained employees on asset protection procedures, leading to increased staff awareness and vigilance.
- Improved store safety by ensuring proper maintenance and timely repairs of security equipment.
- Monitored inventory levels closely, identifying discrepancies and addressing them effectively.
- Strengthened relationships with local law enforcement agencies, facilitating smooth communication during investigations.
- Developed action plans for handling emergency situations, improving overall preparedness for unforeseen events.
Assistant Store Manager
Alltown Fresh
09.2021 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
General Manager
Dominos's Pizza
03.2017 - 06.2018
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
General Manager
Little Caesars Pizza
01.2012 - 03.2017
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Education
High School Diploma -
Hamden High School
Hamden, CT06.2013
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Business operations knowledge
- Business Development
- Sales Techniques
Certification
- ServSafe
Timeline
Assistant General Manager
Panera Bread
03.2024 - Current
Assistant Store Manager
Alltown Fresh
09.2021 - 01.2024
Asset Protection Coordinator
Stop & Shop
07.2018 - 03.2024
General Manager
Dominos's Pizza
03.2017 - 06.2018
General Manager
Little Caesars Pizza
01.2012 - 03.2017
High School Diploma -
Hamden High School
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