Thomas Lokken
Nashville,TN
Summary
Dynamic sales professional with experience in cultivating strong client relationships and driving ticket sales initiatives. Known for excellent communication, teamwork, and problem-solving skills, ready to contribute to organizational success and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Nashville Predators
06.2025 - Current
- Generated over 80K of revenue to date.
- Sold various different products from season tickets, groups, concert/events, premium seating, etc.
- Expert in use of Archtics and CRM.
- Continuous solicitation of new business/clients for Nashville Predators/Bridgestone Arena ticket sales.
- Consistently exceeded sales objectives by making a minimum number of outbound activities each day (100 minimum) with the goal of maximizing ticket revenue.
- Develop and cultivate strong relationships with customers and new business prospects.
- Contribute to the Sales and Service culture by developing positive relationships with others and being a great teammate.
- Offer ideas and strategy on initiatives that can drive new business and retention.
- Perform other duties and responsibilities as assigned.
Vanderbilt Mens Hockey Assistant Coach
08.2025 - Current
- Player Development : Assist in training and developing players' skills, including on-ice techniques and off-ice conditioning. Provide individualized feedback and guidance to improve performance.
- Game Preparation : Collaborate with the head coach to develop game strategies, including analyzing opponents, planning practice sessions, and preparing the team for upcoming competitions.
- Practice Management : Help organize and conduct practice sessions, ensuring they are structured and focused on both team and individual improvement.
- Recruiting : Identify and evaluate potential recruits,
- Game Operations : Support the head coach during games, including bench management, making real-time decisions, and communicating strategies to players.
Guest Experience Intern
Nashville Predators
05.2024 - 08.2024
- Assist Fan Relations representatives by answering questions and performing duties related to service such as responding to emails, answering phone calls, and organizing incoming and outgoing mail.
- Interact with employees and customers to assist in the resolution of problems and suggestions voiced by season ticket holders, fans, and patrons of the arena.
- Assist with the planning, organization, and execution of new sales and season ticket member events.
- Contribute to common goals of the department and demonstrate a willingness to learn new skills.
- Assist with arena tours
- Shadow a Guest Experience Team member and Sales Representative for 2 events.
- Perform other duties as assigned by the Supervisor of Fan Relations, Director of Ticket Sales.
- General administrative work such as data entry, copying, and filing.
- Be able to maintain confidential information.
Special Event Distributor
Peter Grazzini, Perfect Settings
05.2022 - 07.2023
- Loading trucks with event items requested from companies.
- Coordinated logistics and shipping schedules to optimize delivery efficiency.
- Developed relationships with clients to enhance customer satisfaction and retention.
- Setting up parties and events throughout the DC area.
- Taking down events and parties and insured great service.
- Interaction and communication with various different companies and people to assure everything went as planned and smoothly.
- Set up for mens US Open as well as the Senior Open for the PGA Tour.
- Managed inventory control, ensuring timely distribution of products to meet demand.
Education
Master of Science - Hospitality Management
University of South Carolina
Columbia, SC04.2025
High School Diploma - Hospitality Management
Michigan State University
East Lansing, MISkills
- CRM and Archtics
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Dependable and responsible
- Organization and time management
Timeline
Vanderbilt Mens Hockey Assistant Coach
08.2025 - Current
Inside Sales Representative
Nashville Predators
06.2025 - Current
Guest Experience Intern
Nashville Predators
05.2024 - 08.2024
Special Event Distributor
Peter Grazzini, Perfect Settings
05.2022 - 07.2023
Master of Science - Hospitality Management
University of South Carolina
High School Diploma - Hospitality Management
Michigan State University
About Me
I played hockey for the University of South Carolina as I have played hockey at a high level my entire from the AAA level to prep school to college and now coach for Vanderbilt University. I love to play golf in my free time. I am a 1 handicap and love being around the game in my free time whether it is caddying, playing, or watching. I enjoy being outdoors and love to travel as I have been to almost every state in the United States.