Thomas Long
South Chesterfield ,Virginia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Customer Service Representative
Penske Truck Leasing
6600 hardware drive Prince George Va
10 2019 - Current
- worked in all different types of truck detailing and washing
- assisted customers with information on trucks being sold or rented
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Farm Hand
Beaver hollow farms
Chesterfield Va
05 2018 - 10 2019
- Assisted with farming equipment and other hard labor around the farm and took care of horses
Education
High School Deploma -
Matoaca high school
06.2018
Skills
- Creative problem solving
- Technical Support
- Receiving support
- Complaint resolution
Certification
- microsoft office,word,powerpoint certifications acheived in highschool
Timeline
Customer Service Representative
Penske Truck Leasing
10 2019 - Current
Farm Hand
Beaver hollow farms
05 2018 - 10 2019
High School Deploma -
Matoaca high school