Thomas Lynch
Las Vegas,NV
Summary
Motivational leader and organizational problem-solver with advanced experience in supervisory team building and customer service. Demonstrated ability to assume interim responsibilities and implement process improvements that support business goals. Uses training oversight and morale-building techniques to drive engagement and performance.
Overview
7
7
years of professional experience
Work History
Manager
5 Guys Burgers And Fries
Saint Clair Shores, Michigan
10.2023 - 11.2024
- Supervised daily restaurant operations at Five Guys Burgers And Fries
- Coordinated shift schedules and delegated tasks across front counter and kitchen to optimize service flow
- Conducted training sessions on food safety, service standards, and burger station duties to ensure compliance and enhance team skills
- Addressed customer complaints and issues promptly to uphold brand reputation and improve customer satisfaction.
- Ensured compliance with all applicable laws, regulations, industry standards.
Senior Technician
Jiffy Lube Oil Change Center
Henderson, Nevada
03.2021 - 09.2023
- Inspected vehicles for safety concerns and service needs before recommendations.
- Guided customers through service options and addressed maintenance questions to enhance customer understanding and satisfaction.
- Maintained accurate service records and communicated repair needs to team members, ensuring coordinated and efficient service delivery.
- Trained junior technicians in troubleshooting techniques and best practices for hardware repair, fostering skill development and team competency.
- Tested components, assemblies and systems to diagnose problems.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Performed oil changes, fluid checks, and routine maintenance at Valvoline Instant Oil.
Senior Technician
Valvoline Instant Oil
Las Vegas, Nevada
08.2017 - 02.2021
- Developed training materials and instructed new technicians on service steps, tools, and bay procedures to ensure consistent service quality.
- Executed oil changes, fluid checks, and routine maintenance, ensuring vehicle reliability for customers at Valvoline Instant Oil.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Educated customers on service options and addressed maintenance inquiries to enhance customer satisfaction.
- Adhered to safety standards at Valvoline Instant Oil while maintaining a clean work environment.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2007
Skills
- Restaurant management
- Shift scheduling
- Food safety compliance
- Inventory management
- Staff supervision
- Team development
- Complaint resolution
Timeline
Manager
5 Guys Burgers And Fries
10.2023 - 11.2024
Senior Technician
Jiffy Lube Oil Change Center
03.2021 - 09.2023
Senior Technician
Valvoline Instant Oil
08.2017 - 02.2021
High School Diploma -
Western High School