Thomas McDonald
Liverpool,NY
Summary
Driven manager with a track record of enhancing customer satisfaction and team performance in the pizza industry. Skilled in complex problem-solving and verbal communication, effectively resolved staff conflicts and minimized food waste. Demonstrated leadership in high-pressure environments, ensuring quality service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Manager
The Pizza Cutters 2
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Pizza Cook
The Pizza Cutters 1
08.2022 - 01.2024
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
Land Scape
MRZ Properties
04.2020 - 02.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
Cicero North Syracuse
Syracuse, NY06.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Customer service
Timeline
Manager
The Pizza Cutters 2
01.2024 - Current
Pizza Cook
The Pizza Cutters 1
08.2022 - 01.2024
Land Scape
MRZ Properties
04.2020 - 02.2022
Cicero North Syracuse
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