Thomas Ng
New York,NY
Summary
Dynamic leader with a proven track record at PIWNYC, adept in talent recruitment and cost control. Excelled in staff management and quality assurance, driving company growth and customer loyalty. Skillfully balanced revenue generation with operational efficiency, fostering strong external partnerships and achieving significant market share increases. Results-oriented [Industry] executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Overview
13
13
years of professional experience
Work History
President
PIWNYC
01.2020 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Initiated strategy to drive company growth and increase market share and profitability.
President/GM
Premier Ironworks
01.2016 - 06.2020
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Owner
Calista Superfoods
02.2012 - 08.2016
- Managed day-to-day business operations.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Planned and executed strategies to increase customer loyalty and retention.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
BMCC
New York, NY Skills
- Company Representation
- Talent Recruitment
- Cost Control
- Staff Management
- Quality Assurance
- Revenue Generation
Timeline
President
PIWNYC
01.2020 - Current
President/GM
Premier Ironworks
01.2016 - 06.2020
Owner
Calista Superfoods
02.2012 - 08.2016
BMCC