Thomas Novakovich
Florence,KY
Summary
Just a young dedicated worker looking to better my self and be proactive and motivated with high-energy approach to building and optimizing business operations. Solid understanding of routine such as company standards and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Overview
8
8
years of professional experience
Work History
Trainer
FedEx
05.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional use on equipment, while focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training techniques based on current needs and objectives.
- Educated clients on proper use of products and systems.
Fulfillment Associate
UPS
10.2020 - 10.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Temp Worker
Job Center Temp Service
05.2019 - 03.2021
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized inventory systematically for easy access.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Crew Trainer
White Castle
10.2017 - 04.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.3
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Crew Member Cook
McDonald's
03.2015 - 06.2016
- Prepared food items according to recipe to drive quality and consistency.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Interacted with customers to address kitchen-related complaints and praise.
Education
High School Diploma -
Larry A. Ryle High School
Union, KYNo Degree - Biology
Finlandia University
Hancock, MI08.2023
Skills
- Clear Verbal Communication
- Diagnosing Malfunctions
- Supply Management
- Production Support
- Leadership
- Stock and Inventory Management
Timeline
Trainer
FedEx
05.2022 - Current
Fulfillment Associate
UPS
10.2020 - 10.2021
Temp Worker
Job Center Temp Service
05.2019 - 03.2021
Crew Trainer
White Castle
10.2017 - 04.2018
Crew Member Cook
McDonald's
03.2015 - 06.2016
High School Diploma -
Larry A. Ryle High School
No Degree - Biology
Finlandia University
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