Thomas Pugh
Estes Park,CO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
43
43
years of professional experience
Work History
Store Manager
Dollar Tree
11.2023 - 10.2024
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
General Manager
Estes True Value/Radio Shack
06.2014 - 10.2023
- Supervised employees through planning, assignments and direction.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built and maintained loyal, long-term customer relationships through effective account management.
Restaurant Owner
Stone Age BBQ
01.2010 - 06.2013
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Created unique recipes and applied various culinary techniques for authentic barbecue cuisine.
- Optimized profits by controlling food, beverage and labor costs.
Assistant Store Manager
Dobble's True Value
03.2003 - 09.2009
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw aspects of maintenance, inventory and daily activity management.
Maintenance Technician
YMCA of The Rockies Estes Park Center
01.1999 - 03.2003
- Installed new systems, replacement parts and components to maintain proper operation.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
Assistant Store Manager
Scotty's Home Improvement
01.1998 - 01.2003
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Grounds Maintenance Landscaper
Sunken Gardens
04.1985 - 01.1998
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Applied chemicals to control weeds, reduce insect infestation and maintain soil fertility.
- Assessed animals for injury and illness.
Central Station Manager
Frase and Uhlorn, Inc.
05.1981 - 04.1985
- Monitored fire, intruder detection, or other security systems.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Education
Some College (No Degree) - Business Management
Memphis State University
Skills
- Leadership
- Vendor Partnerships
- Employee Development
- Team Building and Motivation
- Visual Merchandising
Timeline
Store Manager
Dollar Tree
11.2023 - 10.2024
General Manager
Estes True Value/Radio Shack
06.2014 - 10.2023
Restaurant Owner
Stone Age BBQ
01.2010 - 06.2013
Assistant Store Manager
Dobble's True Value
03.2003 - 09.2009
Maintenance Technician
YMCA of The Rockies Estes Park Center
01.1999 - 03.2003
Assistant Store Manager
Scotty's Home Improvement
01.1998 - 01.2003
Grounds Maintenance Landscaper
Sunken Gardens
04.1985 - 01.1998
Central Station Manager
Frase and Uhlorn, Inc.
05.1981 - 04.1985
Some College (No Degree) - Business Management
Memphis State University
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