Thomas Reed
Visalia,CA
Summary
Dedicated professional with 5+ years of experience across warehouse operations, food service leadership, and customer-facing roles. Proven track record of maintaining high accuracy in fast-paced environments, whether managing inventory or leading a front-of-house team. Committed to operational efficiency and delivering high-quality service while supporting team goals and company standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Jims formal wear
Visalia, California
03.2023 - 04.2026
- Resolved customer complaints and delivered exceptional service to foster customer loyalty.
- Ensured quality customer service to support operational success.
- Provided expert product knowledge to answer all customer demands and needs.
- Managed clerical tasks, including filing customer invoices and order details, and maintaining current account balances.
Order Picker
MWI Animal Health
Visalia, CA
07.2020 - 03.2023
- Memorized bin locations and prioritized product order to exceed pick rates.
- Packed outbound orders using proper packaging for specific products.
- Operated an electric pallet jack to organize pallets within the warehouse.
- Maintained hazard-free work area, reducing potential risks.
- Assisted in training new staff on operational procedures and safety practices.
Shift Leader
Carl’s Jr
Visalia, CA
08.2018 - 07.2020
- Supervised team during high-volume shifts, ensuring operational efficiency and excellent customer service.
- Trained new employees on customer service standards and food preparation processes, enhancing team readiness.
- Managed inventory levels and coordinated timely restocking of supplies to maintain service continuity.
- Maintained proper food rotation, a spotless work environment, leading to two platinum inspection scores.
Education
Visalia Adult School
Visalia, CASkills
- order processing
- complaint resolution
- product knowledge
- inventory management
- Filing
- Warehousing functions
- Money handling
- Data entry
Timeline
Customer Service Representative
Jims formal wear
03.2023 - 04.2026
Order Picker
MWI Animal Health
07.2020 - 03.2023
Shift Leader
Carl’s Jr
08.2018 - 07.2020
Visalia Adult School