Thomas Ruppel
Hamburg,New Jersey
Summary
Ambitious Law and Justice graduate with a solid background in customer service and security enforcement. Demonstrates effective communication and problem-solving abilities, consistently achieving high customer satisfaction. Eager to leverage diverse experiences to enhance service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Penn Interactive
Cherry Hill, New Jersey
08.2025 - Current
- Delivered exceptional support through phone, email, and live chat channels.
- Resolved customer inquiries promptly and accurately, enhancing overall customer satisfaction.
- Assisted in internal study by reviewing promotional offers and providing actionable feedback.
Consumer Service Representative
Maximus
11.2024 - 02.2025
- Delivered high-quality customer support for a range of government services, including healthcare, social security, and benefits programs, ensuring a seamless and positive experience for clients.
- Assisted individuals with navigating online portals, understanding program eligibility, and troubleshooting application issues to ensure timely access to critical services.
- Maintained high levels of customer satisfaction by demonstrating empathy, patience, and professionalism, achieving consistently strong customer feedback and satisfaction ratings.
- Contributed to process improvement initiatives by identifying recurring customer issues and suggesting solutions to enhance the overall customer experience.
Transportation Security Officer
Department of Homeland Security
Newark, New Jersey
11.2021 - 06.2024
- Ensured the safety and security of the traveling public and their property by adhering to DHS/TSA protocols and procedures.
- Delivered exceptional customer service by assisting passengers through security screening processes, ensuring a positive travel experience.
- Consistently recognized for exceptional customer service and communication skills by direct supervisors, demonstrating advanced proficiency in handling passenger interactions and resolving issues.
- Contributed to improving security procedures by participating as a covert tester for the Field Evaluation Team, achieving 100% accuracy in detecting vulnerabilities and enhancing operational protocols.
Education
Bachelor of Arts - Law and Justice Studies, Psychology
Rowan University
Glassboro, NJ05-2021
Skills
- Customer support
- Issue resolution
- Service improvement
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Empathy and patience
Community Outreach
St. Francis de Sales Church, 01/01/14, Active volunteer
Timeline
Customer Service Representative
Penn Interactive
08.2025 - Current
Consumer Service Representative
Maximus
11.2024 - 02.2025
Transportation Security Officer
Department of Homeland Security
11.2021 - 06.2024
Bachelor of Arts - Law and Justice Studies, Psychology
Rowan University