Thomas Schlicht

• Coordinated daily cafe operations and supported staff during peak shifts to ensure efficient service.
• Managed inventory levels and ordered products to ensure stock availability.
• Resolved customer service issues with team members to maintain smooth operations.
• Trained new team members on customer service basics.

• Helped coordinate and direct a team of more than 40 employees.
• Oversaw staffing schedules to ensure adequate coverage during peak hours., workflow, food preparation, and day-to-day problem solving.
• Supported staffing flow, food preparation, and day-to-day issue resolution during the seasonal Aug-Nov period.
• Supported employees across kitchen and food service stations during high-volume operations.

Managed pricing, production, customer orders, marketing, purchasing, and daily operations to ensure smooth business functionality.

• Generated more than $80,000 in revenue during the first four years and expanded sales through preorders, pop-ups, and local partnerships.
• Established and operated home-based bakery specializing in cinnamon rolls.