Thomas Sheppard
Galveston,Texas
Summary
Dynamic Technical Trainer with a strong background in delivering impactful training programs, customer service, client success, and improving operational performance. Proven ability to translate complex technical concepts into clear, practical instruction for diverse audiences. Experienced in curriculum development, stakeholder engagement, and hands-on training delivery across multiple environments. Recognized for enhancing user proficiency, streamlining processes, and supporting organizational success through effective learning strategies.
Experienced with developing and delivering technical training programs. Utilizes strong communication skills to simplify complex concepts and engage learners. Track record of fostering collaborative learning environment and adapting to evolving training needs.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Technical Trainer
Utility Associates, Inc.
Galveston, TX
- - Deliver comprehensive technical training to law enforcement and agency personnel on software platforms and hardware devices.
- - Lead in-person and remote training sessions, ensuring high engagement and knowledge retention.
- - Provide hands-on instruction in system functionality, including media management, device usage, and administrative tools.
- - Support end users post-training by troubleshooting issues and reinforcing best practices.
- - Collaborate with project managers and leadership to align training delivery with client objectives and deployment timelines.
- - Develop customized training materials, guides, and lesson plans based on client needs and operational workflows.
- - Conduct user needs assessments to identify knowledge gaps and tailor instruction accordingly.
Real Estate Agent
TLR2 Realty Group
Dallas, TX
01.2017 - Current
- - Educate clients on market conditions, real estate processes, and investment strategies.
- - Simplify complex financial and contractual concepts for informed decision-making.
- - Build strong client relationships through clear communication and consultative guidance.
Superintendent
Primoris
Dallas, TX
01.2022 - 01.2023
- - Trained and mentored field personnel on safety protocols, operational procedures, and project execution standards.
- - Led daily briefings and safety meetings to reinforce compliance and performance expectations.
- - Coordinated cross-functional teams to improve workflow efficiency and reduce project delays.
- - Interpreted technical drawings and ensured proper communication of specifications to crews.
Sales Representative
Jostens
Spring, TX
01.2011 - 01.2016
- - Delivered product demonstrations and presentations to diverse audiences.
- - Trained clients on product features and usage to enhance satisfaction and retention.
- - Generated new business through relationship building and effective communication.
Assistant Principal
Anahuac ISD
Anahuac, TX
01.2014 - 01.2015
- - Designed and implemented staff training programs focused on compliance, procedures, and performance improvement.
- - Led professional development sessions for faculty and staff.
- - Managed campus-wide systems and ensured adherence to state and district standards.
Education
Master of Business Administration (MBA) -
Liberty University
Master of Education - Administration
Lamar University
Bachelor of Science - Physical Education & General Science
Missouri Valley College
Skills
- - Technical Training & Instruction
- - Curriculum Development
- - Learning Management Systems (LMS)
- - User Adoption & Engagement
- - Process Improvement
- - Stakeholder Collaboration
- - Classroom & Field Training
- - Needs Assessment & Gap Analysis
- - Software & Systems Training
- - Performance Coaching
Accomplishments
- - Successfully trained large groups of end users across multiple agencies, improving system adoption and operational efficiency.
- - Recognized for delivering engaging, clear, and results-driven training sessions.
- - Consistently supported clients through complex transitions, ensuring confidence and competency with new technology.
Certification
- Microsoft Office Certified
Additional Experience
- - Athletic Director / Head Football Coach – Developed training programs, coached teams, and mentored student-athletes
- - Inspector – Fiber Optic Construction – Ensured compliance with technical standards and project specifications
Timeline
Superintendent
Primoris
01.2022 - 01.2023
Real Estate Agent
TLR2 Realty Group
01.2017 - Current
Assistant Principal
Anahuac ISD
01.2014 - 01.2015
Sales Representative
Jostens
01.2011 - 01.2016
Bachelor of Science - Physical Education & General Science
Missouri Valley College
Master of Education - Administration
Lamar University
Technical Trainer
Utility Associates, Inc.
Master of Business Administration (MBA) -
Liberty University