Thomas Simone
Summary
Proven leader with a track record of enhancing team motivation and customer relations at Hy-Vee Grocery Store. Excelled in staff training and development, improving service quality through effective supervision and workload management. Skilled in computer applications and problem resolution, achieving significant improvements in operational efficiency. Demonstrates a strong commitment to achieving goals and prioritizing tasks efficiently.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Hy-Vee Grocery Store
Altoona, IA
07.2020 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Armed Guard
G4S Secure Solutions
Denver, CO
06.2008 - 07.2020
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Monitored all doors and windows of [Number]-foot [Type] facility to prevent entry of unauthorized individuals.
- Conducted thorough investigations into security breaches, identifying root causes, and recommending corrective actions.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Received recognition for exceptional performance in deterring potential criminal activity through vigilant observation skills.
- Maintained proficiency with multiple firearms types, consistently scoring above average marks during weapons qualification tests.
- Demonstrated a strong commitment to client satisfaction by consistently providing timely and professional security services tailored to specific needs.
Casino Surveillance
Black Hawk Gaming
Black Hawk, CO
06.2006 - 06.2008
- Reduced downtime by promptly addressing equipment malfunctions and conducting regular maintenance checks.
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
- Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
- Assisted in the assembly of casing strings, contributing to faster project completion times.
- Achieved timely project completion by coordinating efforts with other crew members and consistently meeting task deadlines.
- Performed manual operating and maintenance duties in compliance with company quality standards.
Deputy Sheriff
Arapahoe County Sheriff's Office
Arapahoe, CO
10.2000 - 05.2006
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Monitored criminal activity in community to identify suspicious activity.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Thoroughly analyzed criminal information and processed crime scenes.
Foley's Security
May Company Department Stores
Boulder, CO
10.1997 - 09.2000
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
Chef
The Wheatfields
Saratoga Springs, NY
02.1990 - 10.1997
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
Associate of Applied Science - Criminal Justice
Education America
Lakewood, CA06.1999
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Policy Enforcement
- Orientation and training
- Performance reviewing
- Contract Management
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Problem Resolution
- Hiring and Training
- Goal Setting
- Work Planning and Prioritization
- Customer Relationship Management
Timeline
Assistant Manager
Hy-Vee Grocery Store
07.2020 - 03.2024
Armed Guard
G4S Secure Solutions
06.2008 - 07.2020
Casino Surveillance
Black Hawk Gaming
06.2006 - 06.2008
Deputy Sheriff
Arapahoe County Sheriff's Office
10.2000 - 05.2006
Foley's Security
May Company Department Stores
10.1997 - 09.2000
Chef
The Wheatfields
02.1990 - 10.1997
Associate of Applied Science - Criminal Justice
Education America