Thomas Stricklin
Lexington,SC
Summary
Hardworking and accomplished leader with a proven track record at Chick-fil-A, adept in customer service management and team supervision. Excelled in optimizing operations and enhancing team performance through effective coaching and mentoring. Skilled in equipment troubleshooting and issue resolution, consistently improving service quality and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Leader
Habit Burger Grill
01.2024 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Frequently inspected production area to verify proper equipment operation.
Team Leader
Chick-fil-A
08.2019 - 01.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Camp Counselor
The YMCA of Lexington
05.2016 - 08.2017
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Education
High School Diploma -
Lexington High School
Lexington, SC05.2020
Skills
- Customer Service Management
- Production Reporting
- Operations Support
- Equipment Troubleshooting
- Cash Handling
- Documentation And Reporting
- Quality Improvement
- Mentoring
- Team Supervision
- Coaching
- Staff Training
- Issue Resolution
Timeline
Shift Leader
Habit Burger Grill
01.2024 - Current
Team Leader
Chick-fil-A
08.2019 - 01.2024
Camp Counselor
The YMCA of Lexington
05.2016 - 08.2017
High School Diploma -
Lexington High School
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