SANDY WEST
Lufkin,US
Summary
Dynamic communicator who consistently outperforms company goals and expectations. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. To provide excellent customer service, productive in efficiently ringing customers, providing information, and answering calls. Dedicated, hardworking, dependable, and accurate professional capable of providing prompt and courteous service. Strong data entry and documentation skills are available.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Johnson Pools & Spas
Lufkin, TX
03.2023 - Current
- Coordinated scheduling and logistics for client appointments and service technicians.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Developed and maintained efficient filing systems for customer records and invoices.
- Facilitated communication between clients and service teams to enhance customer satisfaction.
- Streamlined office processes, reducing response time for customer inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Pharmacy Clerk
Woodforest Pharmacy
Conroe, TX
06.2018 - 03.2023
- Completed cash register transactions by using the pharmacy register system to process credit and cash payments.
- Helped other pharmacy employees with drug inventory, ordering, and receiving.
- Increased sales and provided excellent customer service by assisting customers with pharmacy services, product questions, and general store information.
- Completed pharmacy paperwork correctly, including daily and weekly reports, on a daily and weekly basis.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Created and updated patient profiles, including medication lists for each patient.
- Assisted in the achievement of pharmacy business objectives by increasing sales and gross margins by 85 percent.
Pharmacy Clerk
Cryson Care Pharmacy
Spring, TX
01.2015 - 06.2018
- Completed cash register transactions by using the pharmacy register system to process credit and cash payments.
- Filled and dispensed 40 prescriptions per day on average.
- Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
- Listened to customer questions and assisted them in locating desired items in the pharmacy.
- Helped other pharmacy employees with drug inventory, ordering, and receiving.
- Increased sales and provided excellent customer service by assisting customers with pharmacy services, product questions, and general store information.
- Assisted pharmacists with day-to-day tasks as well as pharmacy office management.
- Created and updated patient profiles, including medication lists for each patient.
- In charge of approximately 15,000.00 dollars in cash and credit card sales every day.
Education
High School -
Lufkin High School
Lufkin, TX01-1980
Some college - No degree
Angelina College
Lufkin, TXSome college - No degree
Lamar University
Beaumont, TXSkills
- Motivated self-starter
- Customer care standards
- Recordkeeping skills
- Payment processing
- Data entry specialist
- Processing payments
- Customer relations
- Clerical support
- Computer proficiency
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Office management
- Documentation and recordkeeping
- Appointment scheduling
- Excel spreadsheets
- Professional and mature
Timeline
Administrative Assistant
Johnson Pools & Spas
03.2023 - Current
Pharmacy Clerk
Woodforest Pharmacy
06.2018 - 03.2023
Pharmacy Clerk
Cryson Care Pharmacy
01.2015 - 06.2018
Some college - No degree
Angelina College
Some college - No degree
Lamar University
High School -
Lufkin High School