Thomas Will
Independence,USA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
32
32
years of professional experience
Work History
Store Manager
Rite Aid
McMinnville, OR
01.2017 - Current
General Manager
Staples Grants Pass
Grants Pass, OR
12.2008 - 01.2017
- Responsibilities include: Leadership: Lead a team of managers & associates focused primarily on the small business customer through teaching, coaching and inspiring. Fosters a sense of energy, ownership and personal commitment.
- People Management: Pursue, attract, coach and retain talented candidates for key roles. Is responsible to ensure that the store culture embodies Staples values and is commitment to the community.
- Leveraging ideas and best practices from the team to ensure results.
- Selling & Customer Service: Champions a consultative and customer centric environment. Coaches every manager & supervisor to create a culture of consultative selling and total solutions while focused on the customer's needs.
- Holds services manager accountable for coaching and developing their team to deliver on the same model.
- Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence. Driving profitable sales and margin while reducing variability and improving performance YoY
Store Manager
OfficeMax Salem
Salem, OR
07.2005 - 08.2008
- I was responsible for effectively manage all store operations and to contribute to the growth and development of the management team and store hourly associates.
- Other duties include ensuring that every customer is 100% satisfied, develop store-level action plans to improve sales, drives the store Business Plan, manages payroll administration, budgeting, and the annual performance review process, analyze P&L statements, develop action plans to control shrink and other controllable expenses, oversees all recruiting efforts, succession planning, training strategies and internal development to reduce turnover.
Assistant Manager
OfficeMax Portland
Portland, OR
11.1999 - 07.2005
- Responsibilities included merchandising, customer service, hiring and training, development of strategic action plans to control shrink, managing payroll, performance reviews, and seasonal sets per MSP.
Sales Manager
Homebase Beaverton
Beaverton, OR
10.1997 - 11.1999
- Responsibilities included ordering merchandise for Lumber, Electrical, Hardware and Building Materials departments.
- Other duties included hiring, training, managing payroll and customer service.
Owner
Cyber Software
Hillsboro, OR
03.1995 - 09.1997
- Responsibilities included writing a business plan, selecting a site for the business, setting up accounts with vendors to purchase software and computers.
- Development of the stores visual layout, advertising plan and running all day to day operations of the store.
Area Manager
Homebase Beaverton
Beaverton, OR
09.1993 - 03.1995
Skills
- Store management
- Merchandising
- Customer service
- Profit & loss
- Leadership
Timeline
Store Manager
Rite Aid
01.2017 - Current
General Manager
Staples Grants Pass
12.2008 - 01.2017
Store Manager
OfficeMax Salem
07.2005 - 08.2008
Assistant Manager
OfficeMax Portland
11.1999 - 07.2005
Sales Manager
Homebase Beaverton
10.1997 - 11.1999
Owner
Cyber Software
03.1995 - 09.1997
Area Manager
Homebase Beaverton
09.1993 - 03.1995