Thomas Wortman
Bellingham
Summary
Reliable and proactive manager with a strong sense of ownership and initiative. Known for maintaining an exceptional work ethic and driving to surpass company expectations. Adept at fostering productive working relationships, with a knack for building trust and collaboration among team members. Demonstrated success in fast-paced, deadline-driven environments, effectively managing goals and facilitating team development. Thrives in team-oriented settings, consistently delivering results through effective communication and a collaborative approach.
Overview
3
3
years of professional experience
Work History
Manager
Jimmy John's
01.2023 - Current
- Ensured compliance with regulatory requirements and industry standards
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Coached, mentored and trained team members in order to improve their job performance
- Analyzed customer feedback data to develop action plans for improving services offered
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Provided leadership during times of organizational change or crisis situations
- Enforced customer service standards and resolved customer problems to uphold quality service
- Oversaw daily operations, maintaining efficiency and quality standards.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Seasonal UPS Driver Helper
UPS
11.2021 - 12.2021
- Verified correct quantity of items delivered to each customer location before leaving site
- Lifted and carried packages weighing up to 150 pounds.
- Assisted customers with unloading their purchased items at final destination
- Notified supervisor of any damage incurred during transit or delivery process
- Checked customer orders against invoices for accuracy prior to delivery completion
- Loaded and unloaded cargo from vehicles.
Education
High School Diploma -
Capital High School
Olympia, WashingtonSkills
- Operations Management
- Financial Management
- Contract Management
- Policy Implementation
- Staff Development
- Strategic Planning
- Business Development
- Staff Training and Development
- Complex Problem-Solving
- Customer Service
Timeline
Manager
Jimmy John's
01.2023 - Current
Seasonal UPS Driver Helper
UPS
11.2021 - 12.2021
High School Diploma -
Capital High School
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