Thu Le
Westminster,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
Work History
Barista
Mirakuru
Garden Grove, CA
08.2023 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Implemented feedback from customers to improve service quality and menu offerings.
- Sliced fruits, vegetables and meats for use in food service.
- Placed orders with suppliers for delivery of products required for daily operations.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints and reported issues to senior management.
Server
Grandpa’s Kitchen Noodles
Garden Grove, CA
06.2018 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collected cash sales from employees to properly tip each server after shift.
Data Entry Clerk
TAC Insurance Agency
Garden Grove, CA
06.2012 - 02.2014
- Analyzed and processed current data records to provide detailed reports.
- Inputted customer information into database accurately and efficiently.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Reviewed insurance forms to identify any discrepancies or missing information.
- Processed payments and issued receipts to customers for premiums paid.
Education
GED -
Pasadena City College
Pasadena, CASome College (No Degree) - Business Administration
Santa Ana College
Santa Ana, CASkills
- Cash handling
- Customer service
- Inventory management
- Time management
- Employee training
- Opening and closing coordination
- FLUENT IN Vietnamese
- Speedy and efficient
- Friendly and outgoing
- Retail management
- Multitasking and organization
- Positive and professional
- Communication skills
Timeline
Barista
Mirakuru
08.2023 - Current
Server
Grandpa’s Kitchen Noodles
06.2018 - Current
Data Entry Clerk
TAC Insurance Agency
06.2012 - 02.2014
GED -
Pasadena City College
Some College (No Degree) - Business Administration
Santa Ana College