THU PHAM
Riverside
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host/Server
Sushi Okoku
Riverside, CA
11.2024 - 05.2026
- Welcomed guests and managed seating arrangements to optimize restaurant flow.
- Trained new staff on customer service standards and operational procedures.
- Coordinated reservations and maintained accurate waitlist information for efficiency.
- Assisted in menu explanations and made recommendations to enhance guest experience.
- Communicated special requests to kitchen staff, ensuring guest satisfaction with dietary needs.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Receptionist
Artwork Nails and Spa
Santa Rosa, CA
05.2021 - 09.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Heard and resolved complaints from customers and public.
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Scheduled appointments and maintained and updated appointment calendars.
Concession Worker
Airport Stadium 12 Cinema
Santa Rosa, CA
06.2021 - 08.2021
- Provided exceptional customer service in fast-paced concession environment.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of concession stands to enhance customer experience.
- Trained new staff on operational procedures and customer interaction techniques.
- Implemented feedback mechanisms to assess and enhance customer satisfaction consistently.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
High School Diploma -
Santa Rosa High School
Santa Rosa, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Professional appearance
- POS software
- Server support
- Telephone reception
- Foreign language skills
- Verbal and written communication
- Hospitality and accommodation
Accomplishments
- Resolved product issue through consumer testing.
- Trained and mentored new employees.
- Completed manager training program
LANGUAGES
Vietnamese
Native
Timeline
Host/Server
Sushi Okoku
11.2024 - 05.2026
Concession Worker
Airport Stadium 12 Cinema
06.2021 - 08.2021
Receptionist
Artwork Nails and Spa
05.2021 - 09.2024
High School Diploma -
Santa Rosa High School