Summary
Overview
Work History
Education
Skills
Timeline
background-images

Thuc M. Pham

Houston,TX

Summary

Dynamic professional with extensive experience in hospitality and customer service, notably at Wingate by Wyndham Hotel & Lash & Eye Studio. Proven track record in enhancing guest satisfaction and optimizing operations. Skilled in cash handling and team collaboration, I excel at resolving complaints and fostering a positive environment, ensuring compliance with industry standards.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Wingate by Wyndham Hotel
01.2025 - Current
  • Experienced in overseeing day-to-day hotel operations, and ensuring exceptional guest satisfaction.


  • Managed budgets, cost control, and financial reporting to maximize profitability.


  • Trained, and supervised staff, fostering a culture of hospitality and accountability.


  • Ensured compliance with health, safety, and quality standards across all operations.


  • Resolved guest complaints promptly and professionally, maintaining a positive reputation.

Customer Experience Team Lead

Lash and Eye Studio
10.2021 - Current
  • Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
  • Collaborated with local businesses to create cross-promotional partnerships that benefited both parties involved while increasing visibility within the community.
  • Optimized inventory management processes to minimize waste while maintaining adequate stock levels for seamless service delivery.
  • Improved employee retention rates by cultivating a supportive work environment that encouraged professional growth opportunities for staff members.
  • Trained and motivated employees to perform daily business functions.
  • Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.

Beauty Salon Owner

Glamorous Nails Spa
05.2016 - 01.2025
  • Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
  • Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
  • Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
  • Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
  • Trained and motivated employees to perform daily business functions.

Education

Cosmetology Operator Licensed -

Bessemer Beauty College
Houston, TX

Diploma -

J. Frank Dobie High School
Houston, TX

Cosmetology Manicurist Licensed -

A.B.M Beauty College
Houston, TX

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Fluent in English and Vietnamese language
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Office organization
  • File organization
  • Hospitality services
  • Work prioritization
  • Guest relations
  • Document management
  • Office supplies inventory management
  • Customer complaint resolution

Timeline

Front Desk Receptionist

Wingate by Wyndham Hotel
01.2025 - Current

Customer Experience Team Lead

Lash and Eye Studio
10.2021 - Current

Beauty Salon Owner

Glamorous Nails Spa
05.2016 - 01.2025

Cosmetology Operator Licensed -

Bessemer Beauty College

Diploma -

J. Frank Dobie High School

Cosmetology Manicurist Licensed -

A.B.M Beauty College

Similar Profiles

CREATE PROFILE
Thuc M. Pham