Thu Hang Le
Naples,FL
Overview
6
6
years of professional experience
Work History
Server
Da Vinci Ristorante
Marco Island, FL
07.2017 - 10.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Internship Student
Marco Beach Ocean Resort
Marco Island, FL
06.2016 - 06.2017
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Receptionist Administrator
Rehabilitation clinic
Budapest
01.2015 - 05.2016
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Maintained office supply inventory and placed orders to meet demand.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored schedules and calendar obligations for executives.
Education
International Hospitality Management -
Metropolitan University
Budapest Hungary06.2016
Skills
- Point of Sale (POS) system operations
- Liquor, wine and food service
- Effective customer upselling
- Sales Techniques
- Relationship management
Timeline
Server
Da Vinci Ristorante
07.2017 - 10.2020
Internship Student
Marco Beach Ocean Resort
06.2016 - 06.2017
Receptionist Administrator
Rehabilitation clinic
01.2015 - 05.2016
International Hospitality Management -
Metropolitan University