Thu Ngan Nguyen
Campbell,CA
Summary
Dynamic and results-driven cashier with proven expertise at Hamilton Euromarket in cash handling and customer service. Adept at balancing transactions and resolving customer complaints, enhancing loyalty and satisfaction. Skilled in inventory management and merchandise restocking, consistently achieving operational excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier
Hamilton Euromarket
San Jose, CA
08.2019 - Current
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Managed inventory and supplies to ensure materials were available when needed.
Cashier, Server
Panda Express
Saratoga, CA
03.2018 - 12.2018
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Prospect High School
18900 Prospect Rd, Saratoga, CA 9507006-2019
Some College (No Degree) - Dental Hygiene
Foothill College
Los Altos, CASkills
- Point-of-sale operation
- Cash handling
- Transaction balancing
- Customer service
- Inventory management
- Problem resolution
- Merchandise restocking
- Order taking
- Refunds and exchanges
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cashier
Hamilton Euromarket
08.2019 - Current
Cashier, Server
Panda Express
03.2018 - 12.2018
High School Diploma -
Prospect High School
Some College (No Degree) - Dental Hygiene
Foothill College
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