Thuy Hoang Diep Le
Edmonds,WA
Summary
Dynamic Sales Associate with expertise in customer service, sales techniques, and transaction processing. Committed to enhancing customer experiences and driving brand loyalty through effective communication and personalized product recommendations.
Overview
2
2
years of professional experience
Work History
Sales Associate
Nordstrom
Lynnwood, Washington
04.2023 - 02.2025
- Assisted customers in product selection and provided personalized recommendations.
- Maintained knowledge of current promotions and sales events to inform customers.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Collaborated with team members to ensure a seamless shopping experience.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Engaged with customers to build relationships and foster loyalty to the brand.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Pleiku
VietNam05-1988
Skills
- Customer service
- Sales techniques
- Point-of-sale systems
- Product merchandising
- Transaction processing
- Customer relationship management
Timeline
Sales Associate
Nordstrom
04.2023 - 02.2025
High School Diploma -
Pleiku