Thyra Hoang
Milwaukie,OR
Summary
Committed and hardworking manager with five years of experience directing casual dining food service. Maintains budget controls and coverage needs to achieve business targets and provides high-quality support. Builds relationships with patrons and employees by applying basic English and Spanish skills. Adept in restaurant administration including applying the use of office suit. Wanting a career change.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Restaurant General Manager
Shari's Cafe And Pies
Gresham, OR
10.2016 - Current
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Built and leveraged community relationships to drive business.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Supervisor
Calamity Janes
Sandy, Oregon
01.2007 - 12.2018
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Streamlined operations of multiple lines of business within organization.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Organized and spearheaded local area marketing.
Cashier
Dollar Tree
Sandy, Oregon
01.2008 - 01.2012
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - Pre-Nursing
Mt Hood Community College
Gresham, OR 09.2011 - 07.2014
Associate of Applied Science - Health Care-Medical Assistant
Cambridge
Beaverton, OR 01.2007 - 07.2009
Skills
Passion for customer satisfaction
Conflict resolution techniques
Inventory control and record keeping
Operations management
Inventory management
Certification
OLCC
Timeline
Restaurant General Manager
Shari's Cafe And Pies
10.2016 - Current
Associate of Science - Pre-Nursing
Mt Hood Community College
09.2011 - 07.2014
Cashier
Dollar Tree
01.2008 - 01.2012
Supervisor
Calamity Janes
01.2007 - 12.2018
Associate of Applied Science - Health Care-Medical Assistant
Cambridge
01.2007 - 07.2009