Tia Baird
La Grande,OR
Summary
Dynamic and results-driven professional with extensive experience in customer service at Walmart and Panda Express. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Recognized for training staff effectively and maintaining high operational standards, contributing to a positive shopping experience and team success.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
2023.06 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer, ensuring balanced daily reconciliation.
- Collaborated with team members to streamline checkout operations during peak hours.
- Addressed customer complaints professionally, resolving issues to maintain satisfaction.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Team Leader
Panda Express
2023.02 - 2023.06
- Led team in daily operations, ensuring efficient workflow and adherence to company standards.
- Trained new employees on service protocols and food safety practices, enhancing team performance.
- Coordinated staff schedules to optimize coverage during peak hours, improving customer service.
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Resolved customer complaints promptly, boosting satisfaction and loyalty through exceptional service recovery.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
High School Diploma -
Union Baker Esd
Haines, ORSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Product restocking
- Conflict resolution
- Product knowledge
- Staff training
- Attention to detail
- Daily reporting
- Multitasking and organization
- Problem-solving
Timeline
Cashier
Walmart
2023.06 - Current
Team Leader
Panda Express
2023.02 - 2023.06
High School Diploma -
Union Baker Esd