Job Search Status
Open to workDesired start date: Immediately
Open To Work
Tia Byrd
Livermore,CA
Work Preference
Summary
Dynamic professional with over 4 years in office coordination, excelling in customer service and operational management. Known for problem-solving abilities and adaptability, driving improvements in workflow and client retention.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Dekalb County Government
Sycamore, IL
05.2021 - 06.2025
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Maintained accurate records and files, enhancing information retrieval processes.
- Oversaw supply inventory management, ensuring timely replenishment of essential materials.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Completed bi-weekly payroll for 11 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Gas Station Clerk
Marathon Gas Station
Sycamore, IL
03.2016 - 10.2022
- Managed daily cash transactions and balanced registers accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated fuel dispensers and maintained compliance with safety regulations.
- Trained new staff on operational procedures and customer interaction protocols.
- Streamlined inventory management processes, reducing stock discrepancies.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Built trustful relationships with customers to encourage return visits.
Teacher's Assistant
Federated Preschool
Sycamore, IL
08.2019 - 08.2021
- Assisted lead teachers in implementing daily lesson plans and classroom activities.
- Supported children's emotional and social development through positive reinforcement techniques.
- Facilitated communication between parents and staff regarding student needs and achievements.
- Ensured a safe, inclusive environment conducive to individual growth and exploration.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Taught courses under guidance of senior instructors.
Assistant General Manager
Kentucky Fried Chicken
Sycamore, IL
05.2011 - 05.2016
- Led training initiatives to enhance team performance and service quality.
- Developed and implemented operational strategies to improve efficiency and reduce waste.
- Monitored inventory levels and ordered supplies to maintain optimal stock levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Facilitated communication between management and staff to promote a positive work environment.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
High School Diploma -
Sycamore High School
Sycamore, IL05.2012
Skills
- Customer service
- Office management
- Cash handling expertise
- Complaint handling
- Inventory maintenance
- Adaptability and resilience
Timeline
Office Coordinator
Dekalb County Government
05.2021 - 06.2025
Teacher's Assistant
Federated Preschool
08.2019 - 08.2021
Gas Station Clerk
Marathon Gas Station
03.2016 - 10.2022
Assistant General Manager
Kentucky Fried Chicken
05.2011 - 05.2016
High School Diploma -
Sycamore High School