Tia Dawson
Albany,GA
Summary
Dynamic and results-oriented professional with extensive experience in retail management and customer service, notably as a Store Manager at TitleMax. Excelled in personnel development and store operations oversight, enhancing sales and customer satisfaction. Proficient in Microsoft Office and adept at analytical problem solving, I consistently exceed performance goals through strategic planning and relationship building.
Overview
12
12
years of professional experience
Work History
Store Manager
TitleMax
Albany, GA
08.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
Daycare Assistant
Mclanda’s General Services
Albany, GA
05.2015 - 08.2023
- Provided supervision and care to young children ranging from infants to pre-school age.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
Cashier
BP Gas Station
Albany, GA
06.2019 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
Cashier
AutoZone
Albany, GA
09.2018 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier
Sam's Club
Albany, GA
11.2015 - 06.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Sales Associate
Dillard's
Albany, GA
05.2013 - 10.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier
Lowe's
Jacksonville, FL
06.2012 - 05.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Associate of Applied Business - Business Administration And Management
Albany Technical College
Albany, GA04-2023
HIGHSCHOOL DIMPLOMA -
TERRY PARKER HIGH
06.2012
Skills
- Customer Relationship Management
- Analytical Problem Solving
- Skilled in Microsoft Office Applications
- Typing Speed: 30 Words Per Minute
- Relationship Building
- Store operations oversight
- Hourly shift management
- Personnel development
- Accurate money handling
- Promotional planning
- Systems and software expertise
- Goals and performance
Activities
My goal is to be a successful entrepreneur/business owner. In my spare time I work towards achieving my goal. I am currently enrolled in school for Business management to further educate myself on running a business. I love doing hair in my spare time, being around my two daughters and family.
Timeline
Store Manager
TitleMax
08.2023 - Current
Cashier
BP Gas Station
06.2019 - 06.2021
Cashier
AutoZone
09.2018 - 05.2021
Cashier
Sam's Club
11.2015 - 06.2018
Daycare Assistant
Mclanda’s General Services
05.2015 - 08.2023
Sales Associate
Dillard's
05.2013 - 10.2015
Cashier
Lowe's
06.2012 - 05.2013
Associate of Applied Business - Business Administration And Management
Albany Technical College
HIGHSCHOOL DIMPLOMA -
TERRY PARKER HIGH
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